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Old 11-14-2012, 07:04 PM #1
jtintner
 
 
Join Date: Nov 2012
Smile Hydrotest broke the threads question help

So I sent my tank in for its first every hydro test, (never had to do this before)
Got a note back from the shop I sent it to

"Ninja left me a message today about your tank. Sounds like the tanks internal threads were damaged when the reg was removed for testing. That happens a lot with PE tanks. Iím stopping there tomorrow for more details and will let you know.
"

What is the course of action here? Do I get screwed here or do they have to send me another one? I'm just trying to find some answers here and what the proper course of action is when they fail, I searched all over these forums and well they are just to overwhelming so I thought I'd pose it here.

Thanks for any help!
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Old 11-14-2012, 09:44 PM #2
bronze
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It depends on the damage. If the threads of the regulator got stuck in the bottle, then it can be removed. If the damage is to the threads, and Ninja declares it to be unsafe. Then you just have a paper weight.

trust ninja, and I hope it works out for
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Old 11-14-2012, 10:12 PM #3
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40bucks and they will slap a ninja reg on it
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Old 11-16-2012, 12:17 PM #4
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Originally Posted by JoshC90 View Post
40bucks and they will slap a ninja reg on it
Way to read there dude.
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Old 11-16-2012, 01:47 PM #5
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Quote:
Originally Posted by jtintner View Post
So I sent my tank in for its first every hydro test, (never had to do this before)
Got a note back from the shop I sent it to

"Ninja left me a message today about your tank. Sounds like the tanks internal threads were damaged when the reg was removed for testing. That happens a lot with PE tanks. Iím stopping there tomorrow for more details and will let you know.
"

What is the course of action here? Do I get screwed here or do they have to send me another one? I'm just trying to find some answers here and what the proper course of action is when they fail, I searched all over these forums and well they are just to overwhelming so I thought I'd pose it here.

Thanks for any help!
If a tank fails hydro due to stripped threads, bottle damage, or the bottle expands past the REE point, the tank is then deemed unsafe and the bottle is condemned. There is no replacement option. Its a risk you take with all tanks when you get a bottle hydro tested, regardless of the manufacturer.

Sorry bud. This doesnt happen on a lot of bottles but its more frequent on the Pure Energy bottles we come across that were made overseas.

I talked to our tech who went to remove your reg and he said that part of the threads from your reg, upon removal, were still stuck inside the threads on the neck of your bottle. Unfortunately, when a bottle is made over in Asia, they LOVE to use loctite and when you use too much, these kind of problems can occur. Our tech even gauged the threads and there was no way to save your bottle.
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Old 11-16-2012, 03:32 PM #6
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As much as this sucks I do give props to Ninja for going outside the box and helping you here as well as actually getting a real answer!
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Old 11-16-2012, 03:35 PM #7
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As much as this sucks I do give props to Ninja for going outside the box and helping you here as well as actually getting a real answer!
And it's the safest thing to do for everyone. I hope you get a new tank, and get back to playing
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Old 11-17-2012, 08:16 AM #8
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As much as this sucks I do give props to Ninja for going outside the box and helping you here as well as actually getting a real answer!
Seriously, I wish that just half of retail companies had this kind of customer help and support. Great Job Ninja!
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