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Old 05-22-2012, 11:44 PM #169
calimurda
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what a shammmmmmmmmmm
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Old 05-27-2012, 08:51 PM #170
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Not impressed with DLX right now, its been 2 weeks since I paid for my 2.0 and have not heard a word from them. Oh and I called over a week ago about getting some stock parts for my 1.0 and still have not been called back.
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Old 05-27-2012, 09:18 PM #171
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I had an email chain from Darryl Trent that seems to have gone MIA, either they walked out and left this for Gog or are on vacation. I am trying to get a replacement FT screw in a 2.0
5/16 - sent email
5/17 - rec'd from Darryl
5/20 - sent
5/26 - sent
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Old 05-27-2012, 09:32 PM #172
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Quote:
Originally Posted by B Baller View Post
I had an email chain from Darryl Trent that seems to have gone MIA, either they walked out and left this for Gog or are on vacation. I am trying to get a replacement FT screw in a 2.0
5/16 - sent email
5/17 - rec'd from Darryl
5/20 - sent
5/26 - sent
Thats horrible, for the amount that they are charging for guns and parts the least that they could do is get stuff out and anwser emails.
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Old 05-29-2012, 09:24 PM #173
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Update, Darryl mailed me back asking if my issue was taken care of and said he was gone for the past couple of weeks. I guess that is the problem with communicating directly with someone instead of "support@company.com" but like I said its just a screw and I probably won't use FT anyway but it would be nice to try it.
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Old 05-29-2012, 10:31 PM #174
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GOG Paintball USA
100 Station Street
Loyalhanna, PA 15661
(724) 520 8690
fax: (724) 539-5555

these people asked me to go to their website make an account and they take care of the issues Received my RMA# couple days ago
GOGpaintball.com
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Old 05-29-2012, 10:55 PM #175
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This doesn't sound like Darryl or DLX that I know and have dealt with.
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Old 05-30-2012, 12:42 AM #176
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Just know that I was ready to spend some more money untill all this started, now I am considering selling my Luxes just so I dont have to deal with the customer service that I have, or have not got. That and the fact that it be almost 3 weeks from the day that I paid for my 2.0 before it is in my hands and it was an "in-stock" color combo is just not okay.
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Old 05-30-2012, 12:49 AM #177
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I think they must have gotten way behind or something because I couldn't get a hold of anyone for awhile but I received return phone calls twice at the end of last week and Darryl himself called me this morning in response to an email I sent. He said he had over 800 emails backed up he was trying to catch up on.

So there must have been a lull but they are doing great now in responding to inquiries.
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Old 05-31-2012, 10:33 PM #178
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i was waiting on a manifold screw and some other parts and was told from the begining "FYI it may be a month before you get them since we are heavily behind on making new luxes"
got them in 2 weeks
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Old 06-01-2012, 05:24 AM #179
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My FT screw broke.
Had a brand new manifold not many days later!
All good to me
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Old 06-05-2012, 09:17 AM #180
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Just got my parts it dropped them in my luxe and it's working perfectly to GOG for hooking me up.
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Old 09-06-2012, 09:16 PM #181
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is this email in working order?

dtrent@Luxepaintball.com
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Old 09-09-2012, 04:19 PM #182
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What's the best shipping address to ship my luxe? I will sent it tomorrow
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Old 10-20-2012, 07:07 PM #183
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Quote:
Originally Posted by ddr421 View Post
i was waiting on a manifold screw and some other parts and was told from the begining "FYI it may be a month before you get them since we are heavily behind on making new luxes"
got them in 2 weeks
I had my FT screw head break off the first time I touched it out of the box. I just ordered a new FT manifold from Pooty and it came with a new screw. It was pretty easy to change out.
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Old 11-04-2012, 03:59 PM #184
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Any chance people know of a list of accredited techs? I'm in northern Minnesota and I'm looking to get a 2.0 core and board into my luxe, but locally I don't trust my 'techs' (I use that term very loosely)
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Old 11-06-2012, 08:20 PM #185
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Nothing? Really?
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Old 11-06-2012, 09:00 PM #186
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Quote:
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Any chance people know of a list of accredited techs? I'm in northern Minnesota and I'm looking to get a 2.0 core and board into my luxe, but locally I don't trust my 'techs' (I use that term very loosely)
You do not NEED a tech to install a board and core. do it yourself. Order it from punisherspb.com Good to go bub
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Old 11-06-2012, 09:02 PM #187
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Quote:
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Any chance people know of a list of accredited techs? I'm in northern Minnesota and I'm looking to get a 2.0 core and board into my luxe, but locally I don't trust my 'techs' (I use that term very loosely)
Is there a reason why you need a tech for these items? You can drop these items in yourself with little problem.
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Old 11-06-2012, 09:16 PM #188
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If you are really concerned with your local techs I know there are plenty of guys here as well as the Luxe mob that are fairly close or within mailing distance to tech your gun.
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Old 11-07-2012, 11:03 PM #189
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Daryl Trent,thank you for fixing my Luxe !

Was super fast and had better then great customer service and It was two days before cup! Got my gun back and fixed in less then two weeks!thing shoots flawless!
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