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Old 10-11-2012, 04:23 PM #1
Mars47
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Sandanausa.com lost order?

I ordered a sandana over a month ago, and its still not arrived yet. Has this happened to anyone else?

I guess my hope is that some representative for them browses this forum.
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Old 10-11-2012, 07:25 PM #2
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They gave me run around for months before giving up and offering something else for my time...
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Old 10-11-2012, 07:48 PM #3
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sounds like a good company, pay top dolla for a loin cloth
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Old 10-12-2012, 10:09 AM #4
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If you want a Sandana, just order it from ANS. At least you know it'll get shipped.
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Old 10-12-2012, 10:38 AM #5
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Contact them directly. Call them. I have seen where people have ordered from them, and not gotten anything for a while, called them, and the owner actually answered the phone and not only personally shipped their stuff, but gave them a bit extra for good measure.
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Old 10-12-2012, 10:47 AM #6
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I have had plenty of problems with them. Look at their Facebook page and look at the wall posts. You will find plenty more in the same boat. Sad, really.
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Old 10-12-2012, 11:03 AM #7
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Quote:
Originally Posted by gamer565 View Post
They gave me run around for months before giving up and offering something else for my time...
Oh Snap.

Quote:
Originally Posted by SNAKESNIPER View Post
If you want a Sandana, just order it from ANS. At least you know it'll get shipped.
I was thinking about just scouring on here for one.

Quote:
Originally Posted by Open_Truth View Post
Contact them directly. Call them. I have seen where people have ordered from them, and not gotten anything for a while, called them, and the owner actually answered the phone and not only personally shipped their stuff, but gave them a bit extra for good measure.
I'm gonna call tonight; I have like 3 days before I can do the paypal claim.

Quote:
Originally Posted by bunkerking_13 View Post
I have had plenty of problems with them. Look at their Facebook page and look at the wall posts. You will find plenty more in the same boat. Sad, really.
Oh damn. It should've been waiting for me when I went home on midtour...
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Old 10-12-2012, 11:05 AM #8
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Yeah it took me over a month to get my order, and they wouldn't even expedite the shipping for me. They would also blatantly lie and tell me my order was shipped when it wasn't. Just no excuses, be honest instead of giving the customer the run around. Its like first grade business. Really grinds my gears, since I work in a customer service position, fixing and building computers.
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Old 10-12-2012, 11:07 AM #9
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I guess that means its good for resale: Go ahead and TRY to get one.
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Old 10-12-2012, 11:08 AM #10
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haha.
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Old 10-13-2012, 12:31 AM #11
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Calling them worked, I got an email back within 12 hours asking for a confirmation on the address...hopefully this is it.

Keeping the paypal dispute open til I get it though, can't be too careful.
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Old 10-13-2012, 01:51 PM #12
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Quote:
Originally Posted by SNAKESNIPER View Post
If you want a Sandana, just order it from ANS. At least you know it'll get shipped.
Ordering from anusgear is even worse...
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Old 10-13-2012, 11:10 PM #13
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I've dealt with ANS a lot, and my shipments always get here. The only time something went wrong was when they didn't have the pods I wanted in stock. Their CS telephoned AND e-mailed me to let me know. I got them removed from my order, and my paypal was refunded quickly.

I've never had a bad experience with ANS, and I live in Canada.
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Old 10-17-2012, 01:11 PM #14
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I have never had a problem with ANS either.
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