Originally Posted by phillysteve
Eyes are one of the easiest parts on any marker to break. Try getting any paintball company outside of DLX to replace your eyes for free, good luck. DLX has been covering Luxe parts and service for people who are probably the 5th person to own the luxe and DLX has yet to give anyone I am aware of any issues. My luxe is serial #75 and they have replaced 4 pieces for me in the last few months alone.
Problem is they didnt want to replace my eyes, I didnt break my eyes either, they quit in the middle of a game. They were working then all of a sudden stopped. I had to express my disappointment to another worker at DLX before the eyes were replaced. I dont think after spending $1500.00 5 weeks later I should have to send in my gun. Especially doing no more than removing the eye covers to clean paint residue out is considered being harsh or hard on equipment. How they say eyes are a maintenance item doesnt make sense. Believe me I am not hating on DLX at all, and I appreciate them sending me a new set. But I think being told to send a gun in to replace eyes is stupid. I would be without my purchase for 2-3 weeks and that simply isnt ok at this point as I have 2 tournaments in 3 weeks. I havent picked up my ego 11 since I got my Luxe. The reason for that is I love the Luxe and dont wanna shoot anything else.