Find fields & stores near you!
Find fields and stores
Zipcode
PbNation News
PbNation News
Community Focus
Community Focus

Reply
 
Thread Tools
Old 08-08-2012, 09:56 AM #1
Shootaho
 
 
Join Date: Nov 2005
Location: Va Beach
Shootaho plays in the PSP
Shootaho owns a Planet Eclipse Ego
Shootaho plays in the APPA D3 division
PBrack... need to contact asap

So I met Tommy Tucker at the Extravaganza earlier this year. He said he could make some custom jerseys for my team for a great price and they would only take 4-6 weeks. I paid in full shortly after. Now over 4 months later and no jerseys! I've tried to contact him multiple times with him giving me the run around...we "misplaced" your payment info and they are taking longer than expected... Now he won't answer his personal phone or he Pbrack phone which has a "full" voicemail box that you can't leave messages...

Id really like to give them the benefit of the doubt but I'm starting to feel like I need to take legal action.


Anyone know how to contact these guys?

Thanks
Rob
__________________
Fox Brother's BATTALION
Fox Brother's Paintball Park
http://www.FoxBrothersPaintball.com
Shootaho is online now   Reply With Quote
Old Sponsored Links Remove Advertisement
Advertisement
Old 08-08-2012, 11:52 AM #2
Andocommando
Honey Badger don't care
 
Andocommando's Avatar
 
Join Date: Nov 2003
Location: ARkansas
 has been a member for 10 years
Andocommando plays in the PSP
Andocommando plays in the APPA D3 division
Not to make things worse, but I dont think this is the first time this has happened.
__________________
POINT BLANK
PAINTBALL ARKANSAS
VALKEN SPORTS

www.facebook.com/paintballarkansas
Andocommando is offline   Reply With Quote
Old 08-08-2012, 12:12 PM #3
paintballer187
187PB.COM
 
paintballer187's Avatar
 
Join Date: Dec 2001
Location: U.P. of MI
Annual Supporting Member
paintballer187 is a Moderator
paintballer187 is a Supporting Member
paintballer187 is a founding member
 has been a member for 10 years
paintballer187 is BST Legit
paintballer187 works for a Paintball manufacturer
Rob hopefully you used a credit card and can call them to do a chargeback. That's going to be much easier than doing anything else to try and get your money back.
paintballer187 is offline   Reply With Quote
Old 08-08-2012, 12:18 PM #4
paintballer231
Avalanche Canada/FS Swarm
 
paintballer231's Avatar
 
Join Date: Jul 2005
Location: Vancouver Canada
paintballer231 owns a Planet Eclipse Ego
paintballer231 supports Team VICIOUS
paintballer231 supports Sherwood Forest
PM Me.I will be glad to see what I can do.
__________________
James M
Click Hereto add me on Facebook!
paintballer231 is offline   Reply With Quote
Old 08-10-2012, 11:50 PM #5
neoh
richmondpaintball.ca
 
neoh's Avatar
 
Join Date: Mar 2008
Location: Vancity
Annual Supporting Member
neoh owns a Planet Eclipse Ego
neoh supports Team VICIOUS
neoh has achieved Level 1 in PbNation Pursuit
neoh has perfected Level 1 in PbNation Pursuit
I'm having the same problem. I ordered custom jerseys from Tommy back in April. I told him to have them at my doorstep in two weeks or I'm getting a refund.
__________________
Christ Krew
Owner & Operator - Richmond Indoor Paintball
www.richmondpaintball.ca
neoh is offline   Reply With Quote
Old 09-12-2012, 07:34 PM #6
6shot
Censys Design Lab
 
6shot's Avatar
 
Join Date: Feb 2010
Location: 5 0 3
6shot plays in the APPA D2 division
I work with PBRACK on a consistent basis as a designer. If you have any questions I can attempt to answer them in a PM.

On behalf of PBRACK we are certainly trying to provide low cost designs and manufacturing for our players but at times things get messed up in our attempt to give you that low cost. We have since revamped our jersey manufacturing process and are also still handling those who have already decided to work with us . I can assure you the orders are into the manufacturing process and will be handled. Unfortunately our previous manufacture is a great distance from us and have had unexpected delays that we did not expect when we quoted,designed and sent off your order. We can only hope that you will understand that your order is being made and we are trying our best to get those to you as soon as possible. The main issue with your orders is simply having them shipped over here at this point.

As far as Tommy is concerned- he handles a boat load of information each day with our new line around the corner as well as manufacturing- new manufacturers-new customers- professional team management etc. etc. Often times when we do not respond it is because we have no new information and would rather not repetitively disappoint you. We do not want our customers to leave unhappy. But we must keep the dream alive by improving.

I operate my own design company called Censys Design Lab- I would be more than happy to design free lens stickers and goggle straps to the customers that have worked with us and are unhappy (just check the sig). You will have to get those manufactured by companies like KM or 187 but the design is on us.
__________________
CENSYS DESIGN LAB : Professionally Designed Paintball Jerseys and Logo work.

In collaboration with Blacklist Media and Jimmy Hickey Photography.
6shot is offline   Reply With Quote
Old 09-12-2012, 08:16 PM #7
Iyguy V. 2
 
 
Iyguy V. 2's Avatar
 
Join Date: Dec 2011
Location: Bremerton, WA
Annual Supporting Member
Iyguy V. 2 plays in the PSP
Iyguy V. 2 supports Team VICIOUS
Iyguy V. 2 plays in the APPA D4 division
J-Stew your the man!
__________________
Old Feedback
Part-Time Ninjas
Iyguy V. 2 is offline   Reply With Quote
Old 09-13-2012, 04:31 AM #8
steve_81
Paintballing since 1996
 
steve_81's Avatar
 
Join Date: Nov 2006
Location: Grand Rapids, MI
steve_81 is reppin' sidebar 4 life
If he has a "boat load" of work why did he take on so much knowing it was going to be overwhelming and he wasn't going to be able to provide any customer service at all? I hate it when people try to say "ooh he's just overwhelmed right now."....who gives a crap he got into the business, he took on the work, he knew what it would entail. If he wants to continue with this much work he needs to find a way to handle it regardless. So if he cannot get back with you or finish your order in a timely manner or the time quoted that is a total failure of service and yes he should get reprimanded for the horrible service.
__________________
Outlaw Paintball - www.outlawpaintballpark.com
steve_81 is offline   Reply With Quote
Old 09-13-2012, 09:03 PM #9
7paintball
Service at its best.
 
7paintball's Avatar
 
Join Date: Apr 2010
Location: Lockport, IL
7paintball is playing at Living Legends VII
I will have to get more info on this.. We were thinking about using them to make team jerseys...
__________________
7pbA.com
ALL THINGS PAINTBALL & AIRSOFT

We always offer discounts to the Military, Police and Fire Departments.
7paintball is offline   Reply With Quote
Old 09-24-2012, 03:20 PM #10
Shootaho
 
 
Join Date: Nov 2005
Location: Va Beach
Shootaho plays in the PSP
Shootaho owns a Planet Eclipse Ego
Shootaho plays in the APPA D3 division
In case your wondering.... I still have yet to receive my jerseys. They are supposedly "in route"..... shipped out 10 days ago... but they don't have a tracking number to give me? I guess they strapped them to a hobos back that can only walk backwards or something....


If you are looking for cheap custom jerseys for the end of 2013/2014 season id recommend you order them now.....

Otherwise you will end up waiting and waiting and waiting and ordering long sleeves or something just to get you through the current season AND spending more money!

I will never be ordering anything from them again.
__________________
Fox Brother's BATTALION
Fox Brother's Paintball Park
http://www.FoxBrothersPaintball.com
Shootaho is online now   Reply With Quote
Old 10-03-2012, 02:47 PM #11
Shootaho
 
 
Join Date: Nov 2005
Location: Va Beach
Shootaho plays in the PSP
Shootaho owns a Planet Eclipse Ego
Shootaho plays in the APPA D3 division
Surprise surprise..... still no jerseys.



I would recommend that everyone stay away from this company with poor customer service and poor business ethics.
__________________
Fox Brother's BATTALION
Fox Brother's Paintball Park
http://www.FoxBrothersPaintball.com
Shootaho is online now   Reply With Quote
Reply


Thread Tools

Posting Rules
Forum Jump