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Old 10-26-2010, 03:45 AM #1
Nicky T
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Re: Eclipse Warranty Policy

Effective immediately our Warranty Policy is as follows:

Warranty
Planet Eclipse offers a 12-month limited warranty period on your Eclipse manufactured electro-pneumatic marker. The Eclipse electro-pneumatic marker is warranted to be free from all manufacturing and production defects for a period of 12 months from the date of manufacture, unless a proof of purchase is provided in which case the period of 12 months will be from the time of original purchase. Warranty cover is dependent on successful completion, and receipt by Planet Eclipse Limited, of warranty registration either in electronic form on https://www.planeteclipse.com/warranty or via mail using the warranty card included in every Eclipse electro-pneumatic marker manual. Warranty exemptions include, but are not limited to, labour charges, accidental damage, wear and tear, unreasonable force, surface finish and perishable components such as o-rings, valves, screws, solenoids and break beam sensor units (at our discretion). Instances of customer inflicted damage such as bent frames and any affiliated broken parts will be dealt with on a case by case basis and as such may be subject to charges for parts and/or labour.


The direct link to this policy (and links to our other policies) can be found here: https://www.planeteclipse.com/site/p...rranty-section

As the only current way of providing a proof of purchase is by including it with the mail-in warranty card that is included in all Eclipse marker manuals, I am giving anyone who has already registered their recent Eclipse marker (primarily SL-94, Ego10, SLs, Ego11, Etek3 LT & AM, Geo2) for warranty online the opportunity to submit their proof of purchase directly to me by following these guidelines:

***PLEASE NOTE THIS OFFER EXPIRES ON FRIDAY 31ST DECEMBER 2010***
- Scan your proof of purchase
- Email it to me on: nick.t@planeteclipse.com
- Ensure that the title of your email is "Eclipse Marker Proof of Purchase"
- Ensure that your email includes at least the following information:
- Your FULL name
- Your FULL address (including state, zip and country)
- The model of Eclipse marker that you own
- The serial number of the Eclipse marker that you own
- The colour of the Eclipse marker that you own

Additionally Proof of Purchase may be submitted via fax to either our Rhode Island Office (401 247 0931) or Manchester Office (+44 161 8725972) ensuring that you provide all of the above details.
***PLEASE NOTE THIS OFFER EXPIRES ON FRIDAY 31ST DECEMBER 2010***

All Authorized Eclipse Service Centres have the necessary systems in place to verify not only if an Eclipse marker has been registered for warranty purposes but also if a proof of purchase has been provided, so please ensure that you have everything in order asap.

As always if anyone has any questions please post them below and I will answer them asap.

Nicky T
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Last edited by Nicky T : 10-26-2010 at 08:32 AM.
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Old 11-30-2010, 07:10 PM #2
vs3 man ftw
 
 
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Quote:
The serial number of the Eclipse marker that you own
how do i find this?
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Old 11-30-2010, 09:00 PM #3
zea
 
 
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Quote:
Originally Posted by vs3 man ftw View Post
how do i find this?
marker box
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Old 12-01-2010, 09:44 PM #4
maxinvasion
 
 
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i thought the etek 3 ha a life time warranty? also im buying the etek 3 in a week does that mean that planet eclipse wont honor the warranty after december 31st 2010?
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Old 01-05-2011, 11:42 AM #5
facemower14
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^^^ has anyone gotten back to you? im in the same boat. I just bought one yesterday but it let me register on planeteclipse.com....?
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Old 01-05-2011, 12:28 PM #6
p8ntshoota
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Quote:
Originally Posted by maxinvasion View Post
i thought the etek 3 ha a life time warranty? also im buying the etek 3 in a week does that mean that planet eclipse wont honor the warranty after december 31st 2010?
Not necessarily true...

We look at the date of manufacture. If the marker was made in October of 2010, it will be covered until October 2011 provided that you register it for warranty.

* Note...Brand New in Box markers can have warranty extended to 1 year from date of purchase provided you can send in the original Proof of Purchase receipt where you bought it from a store as the original owner.
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Old 01-05-2011, 12:32 PM #7
p8ntshoota
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Quote:
Originally Posted by zea View Post
marker box
also can be found on the marker itself...

use last 5 digits found below the ram cap.
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You broke it didn't you!

I Love that it takes longer to open a package for a repair on an Ego than it takes to actually fix the gun!

For the Love of Paintball....Use OILon the rammer!

If you THINK you're a Super Hero...You're NOT! SLIDE RIGHT!!!
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Old 01-06-2011, 05:36 AM #8
Nicky T
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Quote:
Originally Posted by maxinvasion View Post
i thought the etek 3 ha a life time warranty? also im buying the etek 3 in a week does that mean that planet eclipse wont honor the warranty after december 31st 2010?
If you read the original post you will notice that the reference to December 31st 2010 is purely a cut-off date for anyone who has ALREADY registered thier marker to provide the relevant proof of purchase to get their warranty extended.....
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If you have an Iphone, Ipad or Itouch then you need to treat yourself to an awesome app called Field Designer. You can purchase it directly through the iTunes App Store by following this link: Buy Field Designer NOW! or on the Android store HERE!

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Old 01-07-2011, 10:03 PM #9
Oakley33
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My Serial # is rejected every time..
EDIT: Could be because my gun is older than 12 months
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Last edited by Oakley33 : 01-08-2011 at 12:14 AM.
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Old 07-08-2012, 10:58 PM #10
4evrshocker
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