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Old 04-26-2012, 12:02 AM #1
Culture Evil
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Experience contacting Customer service

Hi:

I want to get some input from other people that have sent their markers for service to Vanguard.

I emailed then a week ago but im not sure if they are looking at the warranty@vanguardpaintballusa

If anyone can post your experience and time frames of communication, service and return of the markers ..
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Old 04-26-2012, 12:24 PM #2
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What are you trying to figure out, maybe I can help.
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Old 04-26-2012, 02:39 PM #3
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The marker is incorrectly cycling ... check everything.. changed the demon diaphragm, lube , orings, settings everything is like is suppose to be.

just want to send it to get a real diagnostic.
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Old 04-26-2012, 04:23 PM #4
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Did you put a new diaphragm in, or just check yours and put it back?

Where are you located?
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Last edited by Reaper (ACI) : 04-26-2012 at 04:27 PM.
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Old 04-26-2012, 05:06 PM #5
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I checked mine .. it seems fine, put a some lube on it...
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Old 04-26-2012, 05:38 PM #6
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Quote:
Originally Posted by Culture Evil View Post
I checked mine .. it seems fine, put a some lube on it...
Okay, once you take them out, they almost never work again. You should try a brand new QEV diaphragm before sending it anywhere...and when you put the new one in, don't lube it.

These things are picky. If they get too soft (from being lubed) the don't spring back properly. If they get too hard, from being dry, they don't collapse properly. If they've gotten sucked into the exhaust hole, or out of place in the exhaust pathway, they often get slightly misshapen and don't ever work right again. Try a new one if you have one, I think it will fix you up. If not, let me know.
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Old 04-26-2012, 05:47 PM #7
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i dont have a extra one

thanks for the help
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Old 04-26-2012, 06:33 PM #8
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No problem. I'd rather you try one first before spending the time and effort of sending it in.
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Old 05-15-2012, 09:38 PM #9
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I have had my marker serviced and tuned. The customer service was great!
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