Originally Posted by Zmizzle
Bad Business to point blame, accept the complaint and move forward to correct the issue that was brought up so its not a recurring event.
Statement should of gone something like this: We here at Maximum ensure the freshest quality of paint to our customers by actively rotating our paint and proper storage. We acknowledge your issue and the matter will be looked into. Sincere apologies to the mishaps of your day here at Maximum. We thank you for you patronage and look forward to your future play here at San Antonio's premiere paintball park.
Understandable. I am in no way affiliated with the field anymore, but having dealt with it for years, know the dynamic that goes into a compliant of any sort.
You are correct in your statement about the freshest quality of paint, but the patronage of the park tends to forget that here in the Texas climates, fresh paint can go to 'marble status' quickly regardless.
It's good to remind each other from time to time.