Originally Posted by phillysteve
Gave ANSgear another shot. I am now on 48 hours since I placed my order and its still in the processing phase.
I truly think they are the slowest company ever when it comes to shipping out items. Bought a speed feed, tank, and t-shirt.. lol must be hard to put them all in a box.
But don't worry, check out this awesome customer service I got!
I pulled up your order history and see that the previous orders you had placed shipped out in a very timely manner.
Order 240812 shipped out the same day it was placed via USPS Tracking number 420191499101010521297224141741. You placed the order on the 27th of the month, it shipped on the 27th and you received it on the 31st which is 2 business days from CA to PA.
Order 309748 was placed with free shipping on the 11th and shipped out the very next day on the 12th. The package was delivered via FedEx on the 17th via tracking number 848919760445162.
Your most recent order was placed on the 24th of this month and was pending as of today. We do try to get orders out within 24 hours as we did with your last two, but in some circumstances it takes the full 48 hour processing period due to the volume of orders we receive and have to ship out. It would have shipped out and been on the way today but you chose to cancel it.
Looking at the three orders you placed, I am not sure how we could have provided you with a higher level of customer service than what we offered.