What's sad is that when ANS sells a defective item to a customer, and then tells that customer to contact the manufacturer instead of dealing with the issue and taking accountability into their own hands, they lose the respect and future buisness of that customer they threw to the curb.
There shouldn't be any responsibility on the part of the customer for defective merchandise, and if they knew how to conduct their business properly they would offer to replace the defective item at no charge, eat shipping costs, and deal with the manufacturer themselves regarding the return of defective products. They are, after all, the company that sold the defective merchandise to the customer. However, there should be some statute of limitations on the customer's end to report the issue. Something like 14 to 30 days to report defective merchandise.
Unfortunately, they take the easy way out of these situations leaving the customer the short end of the stick. Shame.