I had the same problem. After several emails and phone calls. Sly finally responded I had to send old mask (digi cam) back. They inspected it said they will replace mask at no charge. Only catch is they only had the titanium mask in stock and all other colors were on back ordered. So I had to settle for it... Whole process took about 3 weeks !
Planet Eclipse Etek3
with....Cure 4 Bolt, Zick2 Kit , Violent Trigger,Violent Feedneck Thumbwheel & Violent Black out screw and macro kit,sly barrel kit
R7 Replay XD camera
Dye Rotor with Speed Feed
Empire Carbon Fiber 48/4500 Tank