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Old 01-18-2012, 08:15 PM #1
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Join Date: Nov 2004
 has been a member for 10 years
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Planet Eclipse Customer Service

I would just like to say that planet eclipse has the best customer service of every paintball company. I few weeks ago i received a brand new defective etha, after a simple post on PBnation i was contacted by planet eclipse and within a week i received a brand new etha in perfect working condition.
So this post is a special thanks to Nicky Truter, and Gerry Bates for providing me with outstanding customer service!
Coastal Carolina University Paintball Club

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Old 01-19-2012, 03:40 AM #2
Nicky T
Eclipse Customer Service
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Join Date: Mar 2003
Location: Planet, Manchester
 has been a member for 10 years
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Nicky T plays in the APPA beginner division
Glad to hear that your new marker is already in your hands and being put to good use :good:

Just to clarify, FrEnZy07's original Etha exhibited an issue that we had not encountered before so we naturally wanted to have a look at it in person to see what had caused it. Rather than him being without a marker whilst we evaluated it, the most preferable solution was to replace the marker for him so that he could continue to play.

Either way, glad that you're all sorted

Nicky T
Any feedback is always welcome. Email me at with your comments.

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Old 01-20-2012, 04:14 PM #3
Eclipse Tech Support
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You broke it didn't you!

I Love that it takes longer to open a package for a repair on an Ego than it takes to actually fix the gun!

For the Love of Paintball....Use OILon the rammer!

If you THINK you're a Super Hero...You're NOT! SLIDE RIGHT!!!
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