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Old 06-17-2010, 05:29 AM #1
Nicky T
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How to use the new Planet Eclipse Warranty Centre

We are proud to unveil the new Planet Eclipse Warranty Centre:
https://www.planeteclipse.com/warranty/signin

This is the beginning of a new Warranty system that we have been wanting to integrate for some time now, allowing customers to create an account for themselves, register the Eclipse markers that they currently own and then "dispose" of them when they sell them on, allowing the next owner to register them.

Not only do we anticipate that this will make life easier for you guys the customers, but will also aid our Service Centres when validating warranty information and carrying out warranty and service work.

So how do you use the new system????

Customers who have ALREADY registered their Eclipse marker(s) for warranty should follow this procedure:

- Click on the "Retrieve Password" link on the left hand side of the Welcome page or here
- Enter the email address that you used on your original Warranty registration
- Click the "Retrieve" button
- An automated email will be sent to you with your Sign In details and a hyperlink allowing you to Sign In straight away.
- Once you have Signed In you can amend your Address, Contact, Email and Password details accordingly as well as view and amend your current Warranty Registrations.

Customer who have NOT yet registered their Eclipse marker(s) for Warranty purposes should follow this procedure:

- Click on the "Create New Account" link on the left hand side of the Welcome page or here
- Begin the Create Account process selecting a Screen Name, Email Address and Password.
- Click on the "Next Step" button
- Providing all of the Registration details that you have submitted are valid, you will receive a notification at the top of the Screen to say "Account Created - your Sign In details have been emailed to you". (NOTE: This is purely for your records and to allow you to resume the Sign In process at a later date if you are interrupted).
- Submit valid Contact Details ensuring that all of the required fields are complete (Full name, contact preferences etc) .
- Click on the "Next Step" button.
- Submit valid Address Details ensuring that all of the required fields are complete (Town, Country etc).
- Click on the "Next Step" button.
- Submit valid Record Details ensuring that all of the required fields are complete (Marker model, serial number etc).
- Click on the "Next Step" button to complete the Registration process.

IMPORTANT:
At this stage your account will be classified as "UNVERIFIED". You will be sent a second email requesting that you verify your email address. Please follow the instructions contained in this email to verify your account, allowing you to log into it and start using it.

Start spreading the word and let me know if you have any questions

Nicky T
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Last edited by Nicky T : 06-17-2010 at 05:33 AM.
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Old 06-23-2010, 08:34 AM #2
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Registering my Geo2 was so easy! Thanks Nicky, very helpful guide.

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Old 06-23-2010, 04:05 PM #3
Nicky T
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My pleasure Enjoy the Geo2
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Old 07-08-2010, 12:27 AM #4
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Can't register my xsv geo.
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Old 08-30-2010, 12:07 PM #5
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regfistered my geo
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Old 09-08-2010, 03:10 AM #6
Nicky T
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Quote:
Originally Posted by ViiRuSs v2 View Post
Can't register my xsv geo.
Email me your details to: nick.t@planeteclipse.com and we'll get you sorted
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Old 09-16-2010, 07:24 PM #7
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GREAT JOB PE!! JUST REGISTERED MY DYNASTY GEO2 AND UNREGISTERED MY GEO+EGOX. WAS A BREEZE
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Old 09-25-2010, 10:53 PM #8
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I need to register my BWSL66..... Nicky do I need to email you?
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Old 10-10-2010, 08:38 PM #9
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Nicky, i have a SHINER GEO2 but swapping the Dark colors(Body, OOPS, Reg. Swivel, etc). The Serial # is on the Body.
So do i re-register the new body Serial #?

Quote:
Originally Posted by nin7474 View Post
Nicky, i have a SHINER GEO2 but swapping the Dark colors(Body, OOPS, Reg. Swivel, etc). The Serial # is on the Body.
So do i re-register the new body Serial #?
JACK??? ANYBODY?

Last edited by Uziel Gal : 10-12-2010 at 09:32 AM. Reason: Bumped thread.
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Old 10-12-2010, 09:32 AM #10
Uziel Gal
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E-mail Nicky for advice: -

nick.t@planeteclipse.com
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Old 10-28-2011, 08:45 AM #11
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Hello Nicky T,
Can I register whenever my gun breaks down or do I have to send it in now?
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Old 10-29-2011, 04:14 PM #12
Uziel Gal
It's not a Geo2, honest..
 
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Warranty is one year from time of purchase, not from when you return the warranty card, so may as well do it now.

For instance, if you had an Ego8 - even if it was purcased right at the end of 2008 - it's out of warranty now, irrespective or whether or not you have completed the warranty card. Registering for warranty now wouldn't change that.
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Old 12-19-2011, 07:24 PM #13
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So is this whole registering process good for one year after marker was purhased? I just bought a geo+ from my friend and want to register it. Is it not able to be registered cus its 2 years after that model was manufactured?
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Old 12-19-2011, 07:33 PM #14
Uziel Gal
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You can register your marker to show ownership - might help to track and retrieve your marker if stolen - but the warranty will have expired.
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Old 12-20-2011, 02:50 AM #15
Nicky T
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Quote:
Originally Posted by Uziel Gal View Post
You can register your marker to show ownership - might help to track and retrieve your marker if stolen - but the warranty will have expired.
Very true, as an additional incentive we might be giving something VERY special away early in 2012 to one lucky owner of a registered marker.....
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Old 12-20-2011, 05:10 AM #16
Uziel Gal
It's not a Geo2, honest..
 
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Would the draw (I'm assuming a draw) be based on the names of people who have registered markers, or the number of markers registered? Or to put that another way, multiple markers registered equals more chance of winning? If so, I need you to register my '06 Ego and SL91!
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