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Old 12-16-2008, 11:26 AM #1
Nicky T
Eclipse Customer Service
 
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Join Date: Mar 2003
Location: Planet, Manchester
Annual Supporting Member
 has been a member for 10 years
Nicky T works for a Paintball manufacturer
Nicky T owns a Planet Eclipse Lv1
Nicky T plays in the APPA D5 division
Nicky T has achieved Level 3 in PbNation Pursuit
Re: Why should you register your Eclipse marker?

Original thread: http://www.pbnation.com/showthread.p...6#post54233916

Re: Why should you register your Eclipse marker?

Eclipse has always strived to provide the best possible Customer Service and After Sales Care when looking after it's customers, so i thought that at least a few of you might appreciate it if i outlined the benefits of registering your Eclipse marker using the Warranty Card in the manual or our Online Registration System at https://warranty.planeteclipse.com/site/signin

- Warranty. The primary benefit of registering your marker is to validate the warranty of your marker. If you have not registered your marker already then you NEED to do it now! Registering your marker if and when you have an issue is not good enough. From 1st January 2009, only markers that have been registered within 14 days of purchase will be covered under the manufacturers warranty.

- Parts updates. If for whatever reason we decide to issue updated parts for any of our markers, these will be sent out directly to the owners of these markers using our Warranty database. If you haven't registered your marker you won't be on the database so won't be receiving any parts. Capiche?

- Service History. Ever bought or sold a used paintball marker? Ever wondered about the service history of the marker that you are about to purchase or how many different owners have used it? All of these are possibilities for the future providing you guys are vigilant about registering your markers and encouraging others to do the same.

With an ever expanding network of Eclipse Service Centers throughout the world it is becoming increasingly easier to keep track of whether markers have been registered, as well as updating their service histories.

Driven by a desire to provide the best possible service to you guys, i'm giving you an amnesty period of up until the 1st January 2009 to register your Eclipse markers and validate any remaining warranty that they may have. After that date if they have not been registered then we reserve the right to refuse to cover any repairs on them under warranty.

I hope that this helps to clarify the benefits of registering your Eclipse marker(s) .

Nicky T
__________________
Any feedback is always welcome. Email me at nick.t@planeteclipse.com with your comments.

If you have an Iphone, Ipad or Itouch then you need to treat yourself to an awesome app called Field Designer. You can purchase it directly through the iTunes App Store by following this link: Buy Field Designer NOW! or on the Android store HERE!

Follow me on Twitter: https://twitter.com/NickyTruter

Last edited by shunut : 07-09-2012 at 08:42 AM.
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Old 06-17-2010, 04:30 AM #2
Nicky T
Eclipse Customer Service
 
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Join Date: Mar 2003
Location: Planet, Manchester
Annual Supporting Member
 has been a member for 10 years
Nicky T works for a Paintball manufacturer
Nicky T owns a Planet Eclipse Lv1
Nicky T plays in the APPA D5 division
Nicky T has achieved Level 3 in PbNation Pursuit
How to use the new Planet Eclipse Warranty Centre

Link to original thread: http://www.pbnation.com/showthread.php?t=3411116

We are proud to unveil the new Planet Eclipse Warranty Centre:
https://www.planeteclipse.com/warranty/signin

This is the beginning of a new Warranty system that we have been wanting to integrate for some time now, allowing customers to create an account for themselves, register the Eclipse markers that they currently own and then "dispose" of them when they sell them on, allowing the next owner to register them.

Not only do we anticipate that this will make life easier for you guys the customers, but will also aid our Service Centres when validating warranty information and carrying out warranty and service work.

So how do you use the new system????

Customers who have ALREADY registered their Eclipse marker(s) for warranty should follow this procedure:

- Click on the "Retrieve Password" link on the left hand side of the Welcome page or here
- Enter the email address that you used on your original Warranty registration
- Click the "Retrieve" button
- An automated email will be sent to you with your Sign In details and a hyperlink allowing you to Sign In straight away.
- Once you have Signed In you can amend your Address, Contact, Email and Password details accordingly as well as view and amend your current Warranty Registrations.

Customer who have NOT yet registered their Eclipse marker(s) for Warranty purposes should follow this procedure:

- Click on the "Create New Account" link on the left hand side of the Welcome page or here
- Begin the Create Account process selecting a Screen Name, Email Address and Password.
- Click on the "Next Step" button
- Providing all of the Registration details that you have submitted are valid, you will receive a notification at the top of the Screen to say "Account Created - your Sign In details have been emailed to you". (NOTE: This is purely for your records and to allow you to resume the Sign In process at a later date if you are interrupted).
- Submit valid Contact Details ensuring that all of the required fields are complete (Full name, contact preferences etc) .
- Click on the "Next Step" button.
- Submit valid Address Details ensuring that all of the required fields are complete (Town, Country etc).
- Click on the "Next Step" button.
- Submit valid Record Details ensuring that all of the required fields are complete (Marker model, serial number etc).
- Click on the "Next Step" button to complete the Registration process.

IMPORTANT:
At this stage your account will be classified as "UNVERIFIED". You will be sent a second email requesting that you verify your email address. Please follow the instructions contained in this email to verify your account, allowing you to log into it and start using it.

Start spreading the word and let me know if you have any questions

Nicky T
__________________
Any feedback is always welcome. Email me at nick.t@planeteclipse.com with your comments.

If you have an Iphone, Ipad or Itouch then you need to treat yourself to an awesome app called Field Designer. You can purchase it directly through the iTunes App Store by following this link: Buy Field Designer NOW! or on the Android store HERE!

Follow me on Twitter: https://twitter.com/NickyTruter

Last edited by calvman : 11-15-2010 at 08:16 PM.
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Old 06-22-2010, 09:00 AM #3
Nicky T
Eclipse Customer Service
 
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Join Date: Mar 2003
Location: Planet, Manchester
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 has been a member for 10 years
Nicky T works for a Paintball manufacturer
Nicky T owns a Planet Eclipse Lv1
Nicky T plays in the APPA D5 division
Nicky T has achieved Level 3 in PbNation Pursuit
Planet Eclipse Covering Letter

Link to original thread: http://www.pbnation.com/showthread.php?t=3414343

If you've ever had to send your marker into Planet Eclipse or one of our many Eclipse Service Centres for upgrades or repairs, the chances are that you have been asked to provide a covering letter providing your details and specific details relating to your enquiry and your marker.

As individuals seemed to interpret the requirements with varying degrees of success we've made things a little easier for you by creating this editable Covering Letter form that you can complete, print off and send in:

http://files.planeteclipseb2b.com/docs/WCLDOCV1.pdf

Nicky T
__________________
Any feedback is always welcome. Email me at nick.t@planeteclipse.com with your comments.

If you have an Iphone, Ipad or Itouch then you need to treat yourself to an awesome app called Field Designer. You can purchase it directly through the iTunes App Store by following this link: Buy Field Designer NOW! or on the Android store HERE!

Follow me on Twitter: https://twitter.com/NickyTruter

Last edited by calvman : 11-15-2010 at 08:15 PM.
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Old 06-24-2010, 03:36 AM #4
Nicky T
Eclipse Customer Service
 
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Join Date: Mar 2003
Location: Planet, Manchester
Annual Supporting Member
 has been a member for 10 years
Nicky T works for a Paintball manufacturer
Nicky T owns a Planet Eclipse Lv1
Nicky T plays in the APPA D5 division
Nicky T has achieved Level 3 in PbNation Pursuit
How to find your nearest Eclipse Service Centre(s)

Link to original thread: http://www.pbnation.com/showthread.php?t=3415653

In our continued quest to enhance and expand our network of Authorised Eclipse Service Centres across the globe we have been running a series of Dealer Tech Courses both in Europe and the US.

This has meant the addition of several new Eclipse Service Centres, so we've put together this little map to enable you to find your nearest ones:

http://www.planeteclipse.com/site/service-centres/
__________________
Any feedback is always welcome. Email me at nick.t@planeteclipse.com with your comments.

If you have an Iphone, Ipad or Itouch then you need to treat yourself to an awesome app called Field Designer. You can purchase it directly through the iTunes App Store by following this link: Buy Field Designer NOW! or on the Android store HERE!

Follow me on Twitter: https://twitter.com/NickyTruter

Last edited by calvman : 11-15-2010 at 08:14 PM.
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Old 10-26-2010, 03:45 AM #5
Nicky T
Eclipse Customer Service
 
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Join Date: Mar 2003
Location: Planet, Manchester
Annual Supporting Member
 has been a member for 10 years
Nicky T works for a Paintball manufacturer
Nicky T owns a Planet Eclipse Lv1
Nicky T plays in the APPA D5 division
Nicky T has achieved Level 3 in PbNation Pursuit
Re: Eclipse Warranty Policy

Link to original thread: http://www.pbnation.com/showthread.php?t=3489919

Effective immediately our Warranty Policy is as follows:

Warranty
Planet Eclipse offers a 12-month limited warranty period on your Eclipse manufactured electro-pneumatic marker. The Eclipse electro-pneumatic marker is warranted to be free from all manufacturing and production defects for a period of 12 months from the date of manufacture, unless a proof of purchase is provided in which case the period of 12 months will be from the time of original purchase. Warranty cover is dependent on successful completion, and receipt by Planet Eclipse Limited, of warranty registration either in electronic form on https://www.planeteclipse.com/warranty or via mail using the warranty card included in every Eclipse electro-pneumatic marker manual. Warranty exemptions include, but are not limited to, labour charges, accidental damage, wear and tear, unreasonable force, surface finish and perishable components such as o-rings, valves, screws, solenoids and break beam sensor units (at our discretion). Instances of customer inflicted damage such as bent frames and any affiliated broken parts will be dealt with on a case by case basis and as such may be subject to charges for parts and/or labour.


The direct link to this policy (and links to our other policies) can be found here: https://www.planeteclipse.com/site/p...rranty-section

As the only current way of providing a proof of purchase is by including it with the mail-in warranty card that is included in all Eclipse marker manuals, I am giving anyone who has already registered their recent Eclipse marker (primarily SL-94, Ego10, SLs, Ego11, Etek3 LT & AM, Geo2) for warranty online the opportunity to submit their proof of purchase directly to me by following these guidelines:

***PLEASE NOTE THIS OFFER EXPIRES ON FRIDAY 31ST DECEMBER 2010***
- Scan your proof of purchase
- Email it to me on: nick.t@planeteclipse.com
- Ensure that the title of your email is "Eclipse Marker Proof of Purchase"
- Ensure that your email includes at least the following information:
- Your FULL name
- Your FULL address (including state, zip and country)
- The model of Eclipse marker that you own
- The serial number of the Eclipse marker that you own
- The colour of the Eclipse marker that you own

Additionally Proof of Purchase may be submitted via fax to either our Rhode Island Office (401 247 0931) or Manchester Office (+44 161 8725972) ensuring that you provide all of the above details.
***PLEASE NOTE THIS OFFER EXPIRES ON FRIDAY 31ST DECEMBER 2010***

All Authorized Eclipse Service Centres have the necessary systems in place to verify not only if an Eclipse marker has been registered for warranty purposes but also if a proof of purchase has been provided, so please ensure that you have everything in order asap.

As always if anyone has any questions please post them below and I will answer them asap.

Nicky T
__________________
Any feedback is always welcome. Email me at nick.t@planeteclipse.com with your comments.

If you have an Iphone, Ipad or Itouch then you need to treat yourself to an awesome app called Field Designer. You can purchase it directly through the iTunes App Store by following this link: Buy Field Designer NOW! or on the Android store HERE!

Follow me on Twitter: https://twitter.com/NickyTruter

Last edited by calvman : 11-15-2010 at 08:13 PM.
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