There is no tourney lock on a luxe. Sounds like the store you bought it from doesn't know what they are doing at all. Would send it in to DLX to see if you need a new board.
Eddie Tamao Fan#23
Current Markers: Red/Black Ego8, Redz Black/Red Ego7, Black/Black NXT, Black/Gold XSV SL74, Gold/Black Ego11