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Old 05-03-2010, 07:56 PM #1
Dobber2013
 
 
Join Date: Jan 2010
Planet Eclipse = Best Customer Service

I'm sure this isn't any new news to any of you, but today Planet Eclipse reminded me again today why it's such a good idea to shoot a PE product.

My Problem:
I recently acquired a LP tank and needed a LP spring for my Geo's reg.

I then searched the planet eclipse website for service centres to get one shipped to my local field since they were out. I ended up finding that the US HQ for Planet Eclipse was only a short 8min drive down the road from the college I attend. I was aware that the service centre wasn't exactly a dealer so I was hesitant to ask if they'd be able to supply me a spring if i stopped by. When I called I was directed to Marc Lancia, who to my surprise, did just that. I drove down later that day to purchase the spring from the service centre where Marc met me himself.

Thank you Marc for going out of your way to help a loyal new england customer out.

It pays to shoot Planet Eclipse products. Not only do they beat out any other marker, but they also have the best customer service and relationship out there.


GO CANES!!!!!

Last edited by Dobber2013 : 05-04-2010 at 10:44 AM.
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Old 05-04-2010, 04:49 AM #2
Nicky T
Eclipse Customer Service
 
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Join Date: Mar 2003
Location: Planet, Manchester
Annual Supporting Member
 has been a member for 10 years
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Nicky T supports Bob Gurnsey
Glad to hear that Marc took good care of you
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Old 05-04-2010, 06:45 AM #3
Uziel Gal
It's not a Geo2, honest..
 
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Join Date: Mar 2004
Location: London, UK
Uziel Gal donated to help Peyton Trent
Uziel Gal owns a Planet Eclipse Geo
Uziel Gal owns a Planet Eclipse Ego
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Planet look after their customers.
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Old 05-04-2010, 12:06 PM #4
KrAutt90
 
 
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Join Date: Dec 2008
Out of any products I've ever purchased (including non-paintball related), PE is the absolute best in my opinion. Like I've said before, I wish every company who sells any sort of product had the exact same high quality of customer service PE has.
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Old 05-09-2010, 09:30 AM #5
PAYNER_66
Oki Paintball Prodigy
 
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Join Date: Jul 2007
Location: Seattle, WA
PAYNER_66 owns a Planet Eclipse Ego
PAYNER_66 supports Team VICIOUS
Please stop wasting our time with these threads... we KNOW Planet has the best customer service in paintball!

haha Im just kidding, glad to know Im a part of the best community this sport has to offer. PLANET ECLIPSE FOR LIFE!
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Old 05-11-2010, 11:32 PM #6
jcspball13
Tigers love pepper!
 
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Join Date: Feb 2009
Location: Delta, PA
jcspball13 plays in the USPL
jcspball13 supports Cereal Killerz 2
jcspball13 donated to help Peyton Trent
jcspball13 owns a Planet Eclipse Geo
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jcspball13 plays in the APPA beginner division
Marc is my rep, great guy! Planet always takes great care of everyone, glad to hear they took care of you too!
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