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Old 03-17-2010, 12:11 AM #1
play3r91
 
 
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Macdev emails

So i've tried getting in contact with Macdev in Florida via email, and i think i have only gotten one actual response. I have noticed that i receive LOTS of error messages saying that their was a fatal error with message sending. I don't know if i'm the only one but i really need to get in contact with them. I have by the way mentioned the problem via email but who knows if they are receiving it on their end.

Maybe i should just call instead. But I'd like to see them fix their emailing system.
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Old 03-17-2010, 12:13 AM #2
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there's always other techs too.
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Old 03-17-2010, 01:59 AM #3
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well it's regarding the gun i sent in.
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Old 03-17-2010, 02:05 AM #4
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then yes, that'd pertain to jerry
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Old 03-17-2010, 03:25 PM #5
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only took about 2 hours for Jerry to get back to me today
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Old 03-17-2010, 03:42 PM #6
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I have had the same problem -- tried the other contacts but no response yet
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Old 03-17-2010, 03:46 PM #7
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again, assuming you're specifically referring to jerry
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Old 03-17-2010, 03:52 PM #8
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sent one to gabe too, with no response (granted just sent it yesterday) and I just sent one to Christopher. Hopefully one of them can help me.

I would have liked to call too -- but no number to call.
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Old 03-17-2010, 04:13 PM #9
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Bear in mind, Gabe has a full time job as well and Chris is a full time student IIRC. They will be very quick to answer but they may not answer immediately.
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Old 03-17-2010, 04:23 PM #10
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i responded back within 5
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Old 03-17-2010, 04:45 PM #11
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thanks -- i just responded with the whole story of my quest for the elusive Mac Dev O-rings. I hope you can help me.
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Old 03-17-2010, 06:40 PM #12
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http://www.pbnation.com/showthread.p...8#post44650148

refer to that pic of the manifolds.
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Old 03-17-2010, 10:26 PM #13
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Quote:
Originally Posted by wdlong1 View Post
thanks -- i just responded with the whole story of my quest for the elusive Mac Dev O-rings. I hope you can help me.
Quote:
Originally Posted by curly2k3 View Post
http://www.pbnation.com/showthread.p...8#post44650148

refer to that pic of the manifolds.
I made up those manifold pics today to answer your question. Forgot to email you back. Sorry.
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Old 03-21-2010, 12:56 AM #14
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so does anyone know of any way i can get in contact via phone with Macdev in miami?

I emailed jerry and i still get the error messages on replies.

...I gotta know where my gun is.
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Old 03-21-2010, 02:11 AM #15
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you could pm him on here.
he's the last one to post in this thread:
http://www.pbnation.com/showthread.php?t=3342878
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Old 03-21-2010, 09:40 AM #16
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This is the only reason I have not bought a Clone yet.
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Old 03-21-2010, 10:02 AM #17
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Gabe and Chris are always readily available, whether it be on PbN, e-mail, or AIM
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Old 03-21-2010, 10:12 AM #18
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lets see -- call me old fashioned -- but spend over 1000 dollars on a new gun and the support is via PBN, PM's and email? I cannot believe that anyone thinks this is adequate. I mean this poor guy mailed his gun in to be serviced and now no way to contact the guy that is supposed to be teching it. I would be very pissed.

I hope the australia guys have plans to expand their US presence and availability in the near future.

If there was question about whether or not the current "system" (I use the word system loosely) is adequate -- I hope this thread answers that question. It is useful to have these very knowledgeable and friendly guys to help with certain issues but that should not replace - only augment - centralized and company supported customer service.

So I put out a plea to Macdev -- please help this guy find his gun and please restructure and improve your US support.
I will repeat myself -- and I know it seems a little ridiculous -- but the current system of support is the ONLY reason that I have not bought a Clone and is the ONLY reason that I do not recommend Macdev guns to my customers at this time.
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Old 03-21-2010, 12:33 PM #19
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There is no denying there is an issue there, however I'll again point out that there are still two more of us that are more than able to fix markers.
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Zeoalex (again)- You're just angry I ate your husband

http://www.pbnation.com/showthread.p...5#post79642895
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Old 03-21-2010, 06:19 PM #20
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Originally Posted by wdlong1 View Post
lets see -- call me old fashioned -- but spend over 1000 dollars on a new gun and the support is via PBN, PM's and email? I cannot believe that anyone thinks this is adequate. I mean this poor guy mailed his gun in to be serviced and now no way to contact the guy that is supposed to be teching it. I would be very pissed.

I hope the australia guys have plans to expand their US presence and availability in the near future.

If there was question about whether or not the current "system" (I use the word system loosely) is adequate -- I hope this thread answers that question. It is useful to have these very knowledgeable and friendly guys to help with certain issues but that should not replace - only augment - centralized and company supported customer service.

So I put out a plea to Macdev -- please help this guy find his gun and please restructure and improve your US support.
I will repeat myself -- and I know it seems a little ridiculous -- but the current system of support is the ONLY reason that I have not bought a Clone and is the ONLY reason that I do not recommend Macdev guns to my customers at this time.
i totally understand where you are coming from on this issue. I hope that with all these new teams signing on that maybe something will change but i am finding this is about the standard for Australia as well. So if the main home is that way is this just thier way of business. (IMHO I don't know but we all need to be showed other or proved wrong regarding this subject)
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