Here is the letter I'm mailing today. Anyone who wishes may copy this to use in your own letter. Just adjust it to fit your issue and sign your name.
There are many of us who still enthusiastically enjoy using your paint ball markers from years past. We love our ICD markers and have even built a community that supports one another with knowledge and parts. We thank you for the years you have devoted to our pass time and dream of the day you will re-enter it. That said, I wish to bring your attention to a problem you have left us with.
Upon exiting the paint ball market you left us with and even endorse on your website VaporWorks/PaintballTrader.com as your “Factory Authorized” repair center. This has become even more than just a bad joke to some, as many people have ordered parts from them with little to no response and even worse some individuals have sent markers in for service never to see them again. To add insult to injury it is virtually impossible to garner any response from VaporWorks/PaintballTrader.com on any subject matter. There are no phone numbers and no responses from emails. The result has been frustration and loss of money and property due to these poor and borderline fraudulent practices. VaporWorks/PaintballTrader.com has a web store to order from and has even updated it this year, however their service is still virtually non-existent.
I personally have sent several e-mails inquiring about parts and services without response of any kind. People that purchase parts are being forced to seek recourse through Pay Pal to get money back as they are not sending parts out after ordering online. Even worse some owners have sent markers and have no idea what has become of their property and can get no responses from your “factory authorized” repair center.
We know that these problems are not by anyone’s design or desire, however none the less, this has become the reality. We respectfully ask that as the “Factory” you can either contact VaporWorks/PaintballTrader.com to fix their business practices or perhaps take up the responsibility yourselves. Your attention to this matter is appreciated. We know you value your customers past and present regardless of the market they came from. Please Respond to this letter or we will be reluctantly forced to take alternate actions in reporting to the BBB and the FTC.
Roads?....Where we're going, we don't need....Roads. -Doctor Emmet Brown -Rom 5:1-2
"Mullet Mullitia for life, because I find guys with mullets so HAWT!
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I lost a bet to 63VDub
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