Originally Posted by infernaltrowa
unfortunately, yes it is true. i have seen many people send theirs in for repairs or upgrades, and they have eithe rnot gotten them back, or they were returned to the player in the same condition they were sent in. Draxxus has basically turned its back on Pulse owners.
They supported the Pulse for longer then the had to (2 years after the last Pulse was sold). They are no longer fixing them. I know how you feel I originally played $150 for my Pulse, and when I had issues, (shell cracked) they were not supporting them anymore. I called the # for repairs that had the answering machine recording that said, send it in with a description of the problem. I get the hopper back 4 months later from UPS saying that they refused the package. I don’t agree with this they should have changed the message to let people know they were no longer servicing them. I will not purchase any of there products because of this.They shouldn’t have left people hanging, wasting there time and money.
If your shell is broken you can put them in the HALO and Empire shells with some cheep parts that are readily available. You can find cheep parts in the BST section if you need internal parts. I got the entire tray assembly for $20 shipped and installed it into a Halo, that I had laying around with a bad motor. It gives the Halo, Pulse speed with the Halo weight and profile. I would not recommend the conversion or any Pulse, for brittle paint but it will shoot extremely fast given the right setup.
They are a good reliable hopper, but parts are going to become more and more scarce. So keep that in mind when purchasing one used.