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Old 12-16-2008, 11:26 AM #1
Nicky T
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Re: Why should you register your Eclipse marker?

Eclipse has always strived to provide the best possible Customer Service and After Sales Care when looking after it's customers, so i thought that at least a few of you might appreciate it if i outlined the benefits of registering your Eclipse marker using the Warranty Card in the manual or our Online Registration System at http://www.planeteclipse.com/site/wa...gistration.asp

- Warranty. The primary benefit of registering your marker is to validate the warranty of your marker. If you have not registered your marker already then you NEED to do it now! Registering your marker if and when you have an issue is not good enough. From 1st January 2009, only markers that have been registered within 14 days of purchase will be covered under the manufacturers warranty.

- Parts updates. If for whatever reason we decide to issue updated parts for any of our markers, these will be sent out directly to the owners of these markers using our Warranty database. If you haven't registered your marker you won't be on the database so won't be receiving any parts. Capiche?

- Service History. Ever bought or sold a used paintball marker? Ever wondered about the service history of the marker that you are about to purchase or how many different owners have used it? All of these are possibilities for the future providing you guys are vigilant about registering your markers and encouraging others to do the same.

With an ever expanding network of Eclipse Service Centers throughout the world it is becoming increasingly easier to keep track of whether markers have been registered, as well as updating their service histories.

Driven by a desire to provide the best possible service to you guys, i'm giving you an amnesty period of up until the 1st January 2009 to register your Eclipse markers and validate any remaining warranty that they may have. After that date if they have not been registered then we reserve the right to refuse to cover any repairs on them under warranty.

I hope that this helps to clarify the benefits of registering your Eclipse marker(s) .

Nicky T
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Last edited by Nicky T : 06-19-2009 at 03:23 AM.
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Old 12-16-2008, 08:44 PM #2
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I just bought an ego8 and it did not come with a warranty card, the previous owner says he has registered the gun, how can i check to see if this was done? And if he didn't register the gun can i do it without the warranty card?

thanks

-stevie
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Old 12-16-2008, 09:18 PM #3
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Nicky - Just an FYI, but the Ego9 is not an option in the drop down when you go to register on the site.
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Old 12-16-2008, 09:20 PM #4
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Registered, thanks for the reminder nicky!

Under the guns section, there is no spot for an 09 ego..

edit-also stated above, i just put other.
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Old 12-17-2008, 01:37 AM #5
Nicky T
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Quote:
Originally Posted by Vicious49 View Post
Nicky - Just an FYI, but the Ego9 is not an option in the drop down when you go to register on the site.
Thanks for the heads-up - i'll let our IT guys know and will get that changed today.

Nicky
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Old 12-17-2008, 01:39 AM #6
Nicky T
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Quote:
Originally Posted by stevie1013 View Post
I just bought an ego8 and it did not come with a warranty card, the previous owner says he has registered the gun, how can i check to see if this was done? And if he didn't register the gun can i do it without the warranty card?

thanks

-stevie
Hi Stevie,

Try using our "Online Warranty Registration System at www.planeteclipse.com"

Nicky T
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Old 12-17-2008, 02:51 PM #7
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Quote:
Originally Posted by Nicky T View Post
Hi Stevie,

Try using our "Online Warranty Registration System at www.planeteclipse.com"

Nicky T
Thanks a bunch man!

The guy bought this marker when it first game out, so i guess im out of luck on the 12 month warranty though =(
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Old 12-17-2008, 03:28 PM #8
Nicky T
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Quote:
Originally Posted by Vicious49 View Post
Nicky - Just an FYI, but the Ego9 is not an option in the drop down when you go to register on the site.
Quote:
Originally Posted by PrestonBurns View Post
Under the guns section, there is no spot for an 09 ego..
Ego9 is now listed as a drop down option for anyone wanting to register their Ego9 online.

Nicky T
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Old 12-17-2008, 04:03 PM #9
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Registered. Thanks for the heads up.
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Old 12-17-2008, 10:48 PM #10
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im registered woooohooooo
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Old 12-18-2008, 02:23 AM #11
Nicky T
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Aquardiente - you quite possibly have the coolest username i;'ve seen in a long time That fire water is awesome!
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Old 12-18-2008, 02:23 AM #12
Nicky T
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Quote:
Originally Posted by Protorail777 View Post
Registered. Thanks for the heads up.
You're more than welcome - please spread the word at your local stores and fields too.

Nicky T
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Old 12-18-2008, 09:22 AM #13
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Quote:
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You're more than welcome - please spread the word at your local stores and fields too.

Nicky T
I've posted the info up on some other message boards also.
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Old 12-18-2008, 09:23 AM #14
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Quote:
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I've posted the info up on some other message boards also.
Thank you very much - the more people we can get this info out to the better.
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Old 12-18-2008, 09:34 AM #15
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Quote:
Originally Posted by Nicky T View Post
Ego9 is now listed as a drop down option for anyone wanting to register their Ego9 online.

Nicky T
I registered mine as an 'Eclipse Ego' since the Ego9 option wasn't available. But mine should stand out. In the comments I suggested you get a raise. Either that or a free bottle of hot sauce.
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Old 12-18-2008, 09:39 AM #16
Nicky T
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Quote:
Originally Posted by Vicious49 View Post
I registered mine as an 'Eclipse Ego' since the Ego9 option wasn't available. But mine should stand out. In the comments I suggested you get a raise. Either that or a free bottle of hot sauce.
I've ammended your registration so it's now listed as an Ego9.
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Old 12-18-2008, 09:42 AM #17
Vicious49
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Quote:
Originally Posted by Nicky T View Post
I've ammended your registration so it's now listed as an Ego9.
Thanks. Just remember who to thank when you get Hot Sauce as a stocking stuffer.
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Old 12-18-2008, 10:49 AM #18
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I registered my Brazilian Flag Ego 8!. Thanks for informing us about an easier alternative instead of sending in a warranty card.
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Old 12-26-2008, 03:36 PM #19
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nicky i registered few days ago, but i dont see any confirmation in my email box. how can i check whether registration went succesful?
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Old 12-28-2008, 07:59 PM #20
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Registered, thanks for the heads up!
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Last edited by sinister shocker : 12-28-2008 at 08:14 PM.
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Old 12-30-2008, 07:13 PM #21
Nicky T
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Quote:
Originally Posted by DunPeal View Post
nicky i registered few days ago, but i dont see any confirmation in my email box. how can i check whether registration went succesful?
You will always get an on-screen confirmation that your registration was sucessful. There is no email confirmation system in place.

Nicky T
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