Short Version -
I messed up my Virtue board and pretty much voided my warranty but to my surprise Virtue LLC and Tom @ Virtue still bent over backwards to help me(the customer) out!
Ion Virtue Tip -
DON'T INSTALL A DXS Pulse RF CHIP ON A VIRTUE ION BOARD! Or any ion board for that matter. Yes you might be able to get it to work but it's totally not worth the hassle and risk involved due to the way the ion board is set up. Trust me on this one.
Long version -
So I upgraded from an eggy to a Pulse hopper on my fully up'd ion. Sweet hopper. Shot it in red mode and it was like a new marker! Everything was cool but like the paintball addict I am... I decided I needed to add in the RF chip.
So I break out the soldering gun and solder the chip to the virtue board. Then I try to find a place to mount the chip. What a nightmare! The place they say to mount it(above the trigger) was horrible because it made my trigger feel like junk. So I ended up extending the wires and mounting it in the grip frame below the battery. Had to grind on my Dye sticky grips too!
Alright go out in the backyard to see if it's going to work. Syncs up.... cool. Go to shoot it and get.... nothing. Try a few things.. get it to shoot... then it stops shooting.. then it shoots. Man what's goin on?? Maybe a low battery. Put in a new battery and it shoots. Turn it off and on a few times and it still shoots so I'm good... I think.
Get to the field that night and the RF chip won't sync in the grip frame. Out of the frame it syncs.. but won't in the frame. Oh well... plan to shoot in red mode and sort it out later. So I go to the Chrono and get... a whole lot of NOTHIN'. Eyes on.. eyes off... nothing.
Try EVERYTHING to get it to work and I get nothing. I even give it to the local tech while I play with a borrowed PM6. Tech's verdict.... Virtue board has given up the ghost.
The fried board theory sounded weird since it worked after I put the chip in... but it wasn't ever working right. I'm thinking maybe my ugly solder was intermittently shorting on the frame or something and finally died. Anyway I'm bummed and start trying to find a new board. I look for a used one(with no luck) because I'm dreading plunking down another $145 for a board.
Right before I commit to buying a brand new board... I decide to call Virtue LLC to see what they think(still in denial that my board is dead).
Well.. I'm blown away at the response I receive from Virtue LLC! Talked to Tom. Right away he's professional and courteous on the phone. He says I probably fried the board and I definitely voided my warranty(figured that) BUT he offers to take a look and try to get it working for me. He says(this part I wasn't expecting) "Worst case scenario... we won't be able to fix it but I'll sell you a new one at a good discount."
Now think about that...
I fried the board. Virtue has no liability at that point. They have no responsibility (beyond just being a good company) to help me at all. But they still do the right thing by the customer and offer to hook me up on a discount if I ship them the dead board... or possibly fix it and just charge me for parts(long shot).
So I immediately box it up and ship it to New York via Priority mail. Got there yesterday.
Today I call Virtue up to see if they figured anything out. Tom answers the phone again. I remind him of the situation and he says he'll look for the board and call me back. Tom calls back about 2 hours later and says they can't find the box and it wasn't entered into the computer. Luckily I used signature tracking on the package. I give Tom the tracking number and he looks it up online to confirm. Yes it was delivered yesterday and the signature confirms that someone from their office signed for it. They're very busy and can't seem to find the package. My board's lost!
This is where Virtue LLC shines....
Tom says "Well, since you obviously shipped it to us and we now cannot find it, I'm going to ship you out a new board today. Give me your address details."
Talk about standing by your customer and doing the right thing. No arguments... no pointing fingers of blame for the lost package... nothin. Just professional, grade A customer service!!! Think about that before you try and save $10 or so buying a board from a different company. Is their customer service going to stand up to Virtue's in your time of need?? It's a no brainer in my opinion. Virtue customer for life.
Oh and yes I know I have a low post count and there was a Virtue "scandal" here a few years back and whatnot... So if anyone thinks this is some "Paid Shill Job" or something... My name's Chris and I'm playing right now in the Thursday league at Gatsplat in DFW TX. Shootin the Virtue'd Ion for the team that was "rrrrrockjaw!" before it semi split up due to people's schedules. Now we're just boring ol' "Team B". Feel free to say what's up if you're from the area.