Duhck and I have had issue with a purchase he made and yes the condition of the shells were not BRAND NEW. In my thread i had pictures showing the hopper at every possible angle. The shells themself were proffesional painted and I had noted in a pm that these shells have been played with and used prior to them being listed and that it had minor wear and tear.The so called crack and Chips in the paint job are exaduration and fabrications as far as I know. The shells also left from my hands without any damage to the plastic so damage may have occured during shipping. As for refunding i had already spent the money in my paypal and I am not a store and sold the itemAS IS without any promises. Duhck being upleased with the product can only be blamed on his ignorance and lack of READING my thread. I apologized to him to the best of my ability and regardless he atempted to dispute this with PAypal witch he LOST so having all this against him HE has left this UNFAIR feedback in my acount. Ask any of my other feedback givers I to as good as humanly possible to satisy my customers needs. Please disregard his post as a negative to my acount and dont allow it to lead you to belive that I am a untrust worthy pbnation user.