Alien Independenceneeded a new marker thought i would try a new company, bought an alien used and when i got it i was supprised at how light it was, and for a poppet valve marker it had no kick, the sweep bolt and...
needed a new marker thought i would try a new company, bought an alien used and when i got it i was supprised at how light it was, and for a poppet valve marker it had no kick, the sweep bolt and valve system work very well and give the marker a very flat and accurate shot, i used this marker for 2 tournaments it worked great, but when i got the marker the previous owner put oil through the marker so it was a ticking time bomb before it was gonna die, when the o-rings finally kicked the bucket I contacted alien to get new orings and a cup seal.
so here is where the down fall of this product is, the customer service is not just bad its terrible, i contacted jack multiple times sometime i would get an answer sometimes i wouldnt, when i did get an answer, i requested a price on o-ring and a cup seal, never really got a straight answer he just kept telling me to send the marker in and they would bill me, i told him i wanted to buy the parts and fix it my self, no answer,
i have always wanted another one of these markers since i sold mine but i doubt i would buy one just cause of customer service.
overall great marker just terrible to deal with on the customer service end